Objective: Seeking a telecommute position that will allow me to
utilize my various skills to enhance user/client productivity. I make an
effort to keep up to date with new technology as it applies to my current
activities.
Employment
History
Ongoing/Self | Web
Admimistration, Machine Knitting, Ebay and Amazon sales hilerironworks.com, powerpawsagility.com, mypreciouspaws.com (volunteer), sierraexecutivesuites.com, cyrusconst.com, other web site work volunteer and part time. |
04/01-08/02 | Elephantbooks.com, Gilroy, CA, Customer Service, Data Entry, Shipping, Computer Support |
03/00-10/00 | pulseMD, Campbell, CA, System Administrator |
02/89-03/00 | Silicon Graphics Computer Company, Mountain View, CA |
1999 | System Administrator IV, Global Product Services |
1998-1999 | System Administrator III, Customer and Professional Services |
1997-1998 | System Administrator III, Server Operations, Corporate I/S |
1996-1997 | System Administrator II-III, WWFIS |
1993-1996 | System Administrator II, Network Services, Corp I/S |
1992-1993 | Network Administrator, Network Services, Corp I/S |
1989-1992 | Senior Datacommunications Technician, Corp I/S |
02/87-02/89 | Designet, Inc., Sunnyvale, CA, Associate Datacom Technician |
03/83-02/87 | Bill Morgan Amusement Co, San Jose, CA, Office Manager |
Web:
HTML, CSS, forms, Graphics, Dreamweaver MX, MX 2004, 8 and learning more all
the time
Administrative:
Customer Service (Phones/E-Mail), Stock, Data Entry, Shipping/Receiving, A/R,
system and software support.
Technical:
Fourteen years of technical problem solving, 10 years UNIX system
administration and various experience supporting the following applications
and services: DNS, NIS, TCP/IP, sendmail, various eMail apps/servers, Samba, DHCP,
Veritas Backup Exec and Legato Networker Backup system, Netscape WEB client/server,
twisted pair LAN, Cisco hubs.
Primary focus on systems and application usage,
monitoring and performance,
Internet and remote access, WEB servers/tools, anonymous FTP, DHCP service,
terminal servers, LAN and WAN systems and setup, security, disaster recovery,
reports for management, and web documentation for intranet. Extensive
experience with the SGI, Macintosh and PC platforms.
My preferred application of Customer Support would include:
A FAQ/Knowledge
Base for problem solving that includes input from actual Support Personnel
and Personal Service Customers respond better to direct intervention in some
situation, but in my experience, a knowlege base built by those that give
personal service is more useful than one built by by project managers.
Technical Achievements
Divisional Rollout of WinDD/Citrix (Windows emulation program)
Facilitation of Information Security Infrastructure committee at SGI
Completed implementation of company wide ASCII paging system
Initiated Internal web site FAQ pages
postmaster@sgi.com
for 2+ years, divisional postmaster for 3+ years
Initiated remote access implementation for Macintosh population
Implemented WAN strategy, bringing up over 30 WAN sites
Lead project to bring up an entire engineering building network
Lead projects to install Microsoft Mail, then Eudora app campus wide
Operating Systems/Language Experience: IRIX 6.5, some linux, Windows
98-NT-2000, XP,
Apple 6.0.3 - 10.x, DOS, HTML, some Bourne/C Shell script, some Perl tweaking,
some C,
some DEC, some HP
Employment History Details
ongoing | Research on various technologies as I need them | 2002 | Intro to Digital Media |
1999 | Web Authoring 2 | 1999 | Intro to Linux |
1999 | Digital Think, Supporting Windows NT Core Technologies Part 1 | 1998 | Fasttrack Windows NT Administration |
1998 | Fasttrack Windows 95/98 Administration | 1997 | FailSafe/High Availability, SGI |
1997 | Advanced System Administration, SGI | 1995 | Commercenet Firewall and WEB |
1995 | Introduction to Unix LISA conference | 1994 | Communicating 4 Results,SGI |
1994 | Programming C, UCSC, self | 1994 | Project Planning, Kepner/Tregoe,SGI |
1993 | Sendmail, Harker Systems, SGI | 1993 | Lisa VII, Usenix Conf/Tutuorial |
1992 | Sniffer Class, Network General, SGI | 1992 | Advanced AppleTalk, The Network Group |
1991 | Introduction to TCP/IP | 1991 | AppleTalk Network Design, The Network Group |
1990 | IRIX Network Administration |