Employment History Details:____________________________________________________ 03/01-08/02 Elephantbooks.com, Gilroy, CA Customer Service, Shipping, Data Entry Clerk, Computer Support Duties: Take customer orders, fill orders, maintain inventory, invoicing, evaluate books for saleable condition and category, enter details into MS Access database, Support email, network and computer issues, update processes for efficiency. 3/00-10/00 pulseMD, Campbell, CA System Administrator Duties: Desktop and Server Support of Windows systems and applications, support of Altigen phone system, various fax and network printers and copy machines. Installation of data lines and company product at medical offices. 02/89-3/00 Silicon Graphics Computer Company, Mountain View, CA System Administrator III-IV, Global Product Services Duties: December 1998 - System Administration (hardware/software) for GPS, Documentation source servers, server support, sysrequest@csd.sgi.com, software trials, planning and implementation System Administrator III, Customer and Professional Services Duties: April 1998 - System Administration (hardware/software) for CPS, Documentation source servers, general desktop support, sysrequest@csd.sgi.com System Administrator III, Server Operations Duties: May 1997 - System Administration for Server Operations (maintainance of SGI Business Systems). Unix system software and hardware installation, maintenance, Networker backups, Web Page development. System Administrator III, WWFIS Duties: January 1997 - System Administration for WWFIS development group. Unix system software and hardware installation, maintenance, Networker backups, Synchronize Calendaring Server admin, Web Page development. System Administrator II, Network Services Duties: Group disbanded/absorbed Jan of 1997. postmaster@sgi.com Some sendmail administration, Macintosh remote access (PPP) connectivity, Chatty/ASCII pager server administration/support and vendor cut-over project involvement, cron scripts that watch mail queues, paging connectivity to new vendor, Domain & Mail Administration backup for mfg, studio, corp.sgi.com domains. WAN support for various issues, including mail and DNS/NIS, NOC and ISAC support on various issues. WEB/HTML Administration, I've been running my own WWW server internally and externally (www.woodsnwind.com) and assist where needed elsewhere. Consultant on connectivity issues regarding Apple products, and occasionally PC remote access connectivity. Majordomo list startup, administration and installation, general corporate mailing list administrator, MailMan (web based majordomo within SGI) administrator, POP mail administrator, internal ftp server administration, introduction and 1st and 2nd level support of Netscape for the Macintosh, 2nd level support of various versions of Eudora mail/passwd functionality for the Macintosh, offsite and collateral coordinator, facilitator and user advocate, MacPGP evaluator, Server Ops liason, some involvement in Cray merger transition. Successfully integrated Eudora POP mail service into Mac and PC community as a replacement to Microsoft Mail. NIS Administration backup for various divisional intranet domains. DNS Administration, sysrequest@relay.sgi.com until it moved into the SGI Network Operations Center. Network Administrator, Network Services Duties: Microsoft Mail to POP project leader (included Zmail for Mac beta/evaluation) and Postmaster. Assist with new WAN site software installation, AppleTalk Migration, Email Pager Administration, DNS Administration, NOC and User support. Senior Datacommunications Technician, Network Operations Duties: Coordination and installation of WAN sites. Included Router (Cisco) and relay machine configuration, along with carrier coordination. Solve Data communication problems on a daily basis in a business and manufacturing environment. Train and assist new personnel in their daily tasks. Troubleshoot fiber-optic, twisted pair and Ethernet LAN networks (Cabletron) . Plan and implement major moves and new installations of Macs, PC's, terminals and Silicon Graphics workstations. Control inventory of parts used for problem solving and equipment installation. Responsible for documentation of system port relationships. Implemented Microsoft Mail installation, created User guides and responsible for continuing administration and upgrades. Installed and maintained Unix to AppleTalk Mail Gateway. Responsible for field installation and maintenance of Liaison Dial-up system for Microsoft Mail exchange. Installation and movement of communication equipment in datacenter equipment racks. Planning and implementation for networks in new buildings. Coordinate second and third party maintenance vendors and contractors. Review and perform data communications work requests and schedule task assignments for contractors and installation technicians. Software installation on Macs, PC's and SGI workstations. Some Network Administration. Assisted in Cayman Gatorbox implementation (AppleTalk-IP router) Developed and maintain AppleShare software server. Installation and maintenance of Xyplex Terminal and Print Servers. Some work with Defender Dialup Access Server. Some modem support. 2/87-2/89 Designet, Inc., Sunnyvale, CA Associate Datacom Technician Duties: Began as a cable installation technician, moved to project coordination, troubleshooting and installation at various sites, as follows: Xerox IPD, Fremont, CA--- Network Technician/Systems Administrator Duties: Resolve data communication and hardware (ie. workstations, printers) problems on a daily basis in an office and manufacturing environment. Assist new personnel. Installation and troubleshooting of twisted pair, coax and Ethernet networks. Preparation for installation of data communication equipment (ie network taps, software installation, option boards) Maintain inventory of parts and equipment. Interaction with outside vendors. Responsible for documentation of data communication equipment locations, cable identification and system port relationships, using Viewpoint and Dbase III Plus software. Instruct user community in use and care of newly installed hardware. Ethernet System Administrator for Xerox IPD domains, responsible for User registration, mail administration & backups, network changes and installation of software and services. Intersil, Cupertino, CA--- Data Communication Support Provide support on a relief basis on DEC equipment, as well as PC's on a twisted pair network. Also involved in a major information gathering inventory between 3 buildings. National Semiconductor, Santa Clara, CA--- Project Manager Major equipment swap (IBM to Telex), inventory tracking, database reconciliation, worked with IBM representatives in verification of functional equipment and preparation of equipment for shipment. National Semiconductor, Santa Clara, CA--- Installation Technician installations of PC software, boards, system upgrades, security devices and peripheral attachments for IBM AT, XT and Telex 1280+ PC's. Installation of coaxial patch panel networking. Other major clients included: California Biotechnology, Mountain View, CA Silicon Graphics, Mountain View, CA Siemens Corporation, San Jose, CA Lifescan, Mountain View, CA RCA/GE, San Jose, CA Oki Semiconductor, Sunnyvale, CA Duties: Installation and support of data communication, network and telephone systems on an as required basis. 3/83 to 2/87 Bill Morgan Amusement Co. Office Manager Duties: Controller functions of accounts payable and receivable, payroll, inventory control and collections. Administrative responsibilities included dispatching of technicians, word processing and general office management concerning all tasks involved in running a small coin-operated business.